Emails were sent to all Firefly 2020 ticket purchasers outlining our refund policy on March 27th, 2020. The period during which purchasers may choose to either select a refund or transfer their tickets to Firefly 2021 closes on May 7th, 2020. If you did not receive an email and would like to transfer your order or get a refund, please contact Festival Ticketing Support by emailing support@festivalticketing.com. If you do not actively choose one of these options by May 7th, 2020, we will automatically transfer your tickets to Firefly 2021.