Welcome to your Firefly Help Center. Use the search bar above to find answers to your questions or check out the sections of FAQS below. If your answer cannot be found, give us a shout using the "Contact Us” form in the top right-hand corner of the page. We recommend visiting this page as the festival approaches as we always will keep it up to date for you.

Please note, for ticketing inquiries or help regarding your account or shipping, please contact ticket support at 855-281-4898 or by emailing support@festivalticketing.com.

Festival Rules & Policies

  • The festival is all ages. Eight (8) years and younger are free for GA.
  • Children two (2) and younger are free for VIP.
  • Everyone is subject to search at the gate.
  • Wristband is void if tampered with or damage.
  • NO wristband sharing.
  • Lineup and schedule are subject to change.
  • Festival is rain or shine.
  • Find a complete list of prohibited items HERE.

Camping Rules & Policies

  • Campsites are assigned on a first come, first served basis.
  • You must have a festival wristband to camp at Firefly.
  • One pass is valid for the entire weekend.
  • ONLY Wednesday Campers can arrive on Wednesday.
  • All vehicles are subject to search.
  • Only one vehicle per campsite.
  • Additional vehicles must purchase Overnight Parking Passes.
  • Find a full list of prohibited items HERE.
  • There is no re-entry in the campground with your vehicle or RV.
  • Be sure to follow us on Facebook, Twitter, and Instagram for the most up-to-date information.