Submit a request

For questions about buying a pass or changing your order information, please reach out to our ticketing provider:

Phone: (855) 281-4898


Hours of Operation: 8AM - 5PM PT, Monday - Friday

For questions about the festival experience, please check out our extensive Help Center. In addition, since there are more of you than there are of us, we encourage you to take advantage of the Firefly Message board to see if your fellow fan can answer your question. Otherwise, we'll work hard to respond to your inquiry within 48 business hours, prioritizing the questions that are not answered on our website.

Use keywords to tell us what your inquiry is about.

Please enter the details of your request. A member of our support staff will respond as soon as possible.

If you have questions regarding your pass, payment plan, shipping, or need purchasing assistance, please contact ticket support directly at 855-281-4898 or

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